Customer Support
We are committed to high levels of service and support, wherever in the world our software is used, for the lifetime of every system we build.
We are confident that all of our customers, even those who do not have a formal SLA, would rate our support levels as consistently high.
Online Service Portal
We provide an online Service Request Portal for our customers to log requests for support and enhancements.
This integrates with our timekeeping and resource management system. |
Software Life Cycle Support
We believe there is a lot more to software development than building great programs. Having been entrusted to build a core component of someone's business, we should continue to provide expert support for the lifetime of the product.
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Quality
Being commited to providing after-care motivates us to provide software of a quality that does not require technical support in normal usage.
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Knowledge Retention
We must also sustain knowledge of our customer’s business systems and processes, through a combination of: good documentation; software componentisation and standardisation; involvement of key staff in all projects as a team and ongoing investment in staff recruitment, training and retention.
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